Frequently Asked Questions Customer Service
How can I contact customer service?
You can reach us via email, Whatsapp or our social media channels.
What are the customer service opening hours?
Our customer service is available during the week from 9:00 AM to 5:00 PM.
How do I file a complaint?
Complaints can be submitted via our website or by email. We aim to handle them as quickly as possible.
Will I be able to speak to an employee directly when I send an app?
We do our best to answer all calls quickly.
How long will it take to receive a response to my email?
We aim to answer emails within 24 hours.
Can I provide feedback about a product or service?
Yes, we value your feedback and use it to improve our services.
What should I do if I am not satisfied with the customer service resolution?
You can ask to have your case reconsidered or speak to a manager.
Is there a newsletter I can subscribe to?
Yes, you can sign up for our newsletter via the website for updates and offers.
How do I update my contact details?
Log in to your account to update your contact details.
What are the most frequently asked questions?
You will find the most frequently asked questions in our FAQ.